Moment Voice and Conversational UI

Conversational Interfaces

Strengthened customer relationships through Voice UIs and chatbots

No matter the industry, design’s value lies in how we shape future relationships. Conversational interfaces are in an advantageous position when it comes to creating meaningful touchpoints between brands and users. There’s no denying that the recent advancements in natural language processing technology in smart home devices—Amazon’s Echo, Google Home, and Apple’s Siri—will have a significant impact on daily life. Couple those advancements with the ubiquity of chat platforms like Slack and Facebook Messenger, and the opportunities to create more meaningful experiences are endless. Voice UIs and bots on these platforms reduce friction with customers by replacing complex navigational structures with natural conversation, meeting customers where they are, on their level.

For a look into the future of conversational UIs in healthcare, finance, education, and media, check out the case studies, concepts, and articles below.

READ / CASE STUDIES & ARTICLES

  1. Loree
  2. Banking with bots
  3. Reimagining the future of patient recovery at home
  4. Chatbots could help humans take advantage of their health benefits
  5. Why a better future for Voice UIs matters for families

Case Study / Conversational UI Concept

Spreading culture through conversation

Loree

Consumer Finance

Banking with bots

How conversational interfaces can solve real design problems in consumer finance products.

Read the article
Banking with conversational interfaces

Healthcare

Reimagining the future of patient recovery at home

Technology can help ease post-acute care at home following a hospital stay.

Read the article
Moment Home Health

Healthcare

Chatbots could help humans take advantage of their health benefits

Conversations improve member understanding.

Read the article
Chatbots and health benefits

Conversational Interfaces

Why a better future for Voice UIs matters for families

VUIs should be designed in a way that preserves and enhances human elements.

Read the article
VUIs for families
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