No matter the industry, design’s value lies in how we shape future relationships. Conversational interfaces are in an advantageous position when it comes to creating meaningful touchpoints between brands and users. There’s no denying that the recent advancements in natural language processing technology in smart home devices—Amazon’s Echo, Google Home, and Apple’s Siri—will have a significant impact on daily life. Couple those advancements with the ubiquity of chat platforms like Slack and Facebook Messenger, and the opportunities to create more meaningful experiences are endless. Voice UIs and bots on these platforms reduce friction with customers by replacing complex navigational structures with natural conversation, meeting customers where they are, on their level.
For a look into the future of conversational UIs in healthcare, finance, education, and media, check out the case studies, concepts, and articles below.
How conversational interfaces can solve real design problems in consumer finance products.